Post by hanro1187 on Feb 14, 2024 1:23:35 GMT -7
Waiters and waitresses are like "in-laws of hundreds of families", often encountering "dangerous" situations from "gods". Coping ability and situational behavior skills are very important for a waiter to be able to both please customers and maintain revenue for the restaurant. Phuc-vu-ban (2) Situation 1: Guests complain about the quality of the food In today's food services, food quality is one of the top concerns and priorities of customers. Food quality often comes and is proportional to the quality of the restaurant. So if a customer starts complaining about a certain dish, they may never come back.
So how to satisfy customers, but also not cause losses to Iceland Telemarketing Data the restaurant? For example, in a situation when a customer criticizes a dish that is too salty or too bland, not in accordance with the customer's taste. At this point, the waiter must immediately issue an apology for this inconvenience and lack of thoughtfulness. After that, we hope the customer will sympathize, and can ask for permission to re-process the dish to suit the customer's taste (if approved). The waiter also needs to give a sincere thank you after the guest has finished eating the dish. That they sympathized and continued to choose the restaurant's services. Show that the restaurant wants to serve them and ensure the quality of the food next time.
Phuc-vu-ban Handling situations skillfully is an essential skill of a waitress Situation 2: Guests complain about the price of the food Besides the deliciousness or badness of the food, price is also one of the top factors for customers to use as a basis for choosing restaurant and eatery services. However, nowadays, there is no "bargaining" while using food services, because every restaurant and eatery publicly lists the price of each dish on the menu. However, if you "unfortunately" encounter these situations, you can apologize and hope the customer will sympathize with the restaurant because the price has been carefully calculated and posted so it cannot be changed.
So how to satisfy customers, but also not cause losses to Iceland Telemarketing Data the restaurant? For example, in a situation when a customer criticizes a dish that is too salty or too bland, not in accordance with the customer's taste. At this point, the waiter must immediately issue an apology for this inconvenience and lack of thoughtfulness. After that, we hope the customer will sympathize, and can ask for permission to re-process the dish to suit the customer's taste (if approved). The waiter also needs to give a sincere thank you after the guest has finished eating the dish. That they sympathized and continued to choose the restaurant's services. Show that the restaurant wants to serve them and ensure the quality of the food next time.
Phuc-vu-ban Handling situations skillfully is an essential skill of a waitress Situation 2: Guests complain about the price of the food Besides the deliciousness or badness of the food, price is also one of the top factors for customers to use as a basis for choosing restaurant and eatery services. However, nowadays, there is no "bargaining" while using food services, because every restaurant and eatery publicly lists the price of each dish on the menu. However, if you "unfortunately" encounter these situations, you can apologize and hope the customer will sympathize with the restaurant because the price has been carefully calculated and posted so it cannot be changed.